Frequent QA’s

HomeFrequent QA’s
How Can I Book an International Trip?

You can book an international trip with Experience Liberia directly through our website, by contacting our booking team, or through one of our official travel and trade partners. We assist both individual travelers and international tour operators with customized packages that include  food, accommodations, local transportation, and guided tours within Liberia.

👉 To get started, visit www.experienceliberia.org or email us at [email protected].

Do You Make Local Transportation and Airport Transfers?

Yes, we provide safe, reliable transportation services, including:

  • Airport pick-up and drop-offat Roberts International Airport (RIA)
  • City and regional transfersfor tours, excursions, and volunteer placements
  • Private or shared optionsfor individuals or groups
    All our drivers are experienced and familiar with local roads and customs.
What Are Some Tips for Saving Money on Travel?

Traveling with Experience Liberia can be affordable with these tips:

  • Book earlyfor the best rates
  • Travel during off-peak seasons(April–June, September–November)
  • Choose bundled packagesthat include meals, tours, and lodging
  • Join as part of a group or volunteer programfor special rates
  • Subscribe to our newsletter for exclusive deals and promotions
Do You Give Discounts to Groups?

Yes, we offer special group discounts for:

  • Families and friends (5 or more people)
  • NGO and mission teams
  • Schools, colleges, and universities
  • Corporate and leadership retreats

Group bookings also receive custom itineraries, dedicated guides, and added perks. Contact us at [email protected] for a group quote.

How Can I Find the Greatest Travel Offers?

To access the best travel deals:

  • Sign up for our newsletterto receive early-bird specials and promo codes
  • Follow us on social media (@ExperienceLiberia)
  • Visit the “Deals & Offers”section on our website

Look for seasonal or holiday promotions and book in advance

How Can I Find the Greatest Travel Offers?

You can find our best travel deals by:

  • Subscribing to our Experience Liberia newsletter
  • Following us on social media (@ExperienceLiberia)
  • Checking our seasonal promotions pageon our website
  • Booking early for peak travel months (December–March; June–August)
What Are The Essential Items To Pack For A Trip?
  • When preparing for a trip, it’s important to pack smart by including all the essentials while keeping things light and organized. Start with the travel must-haves: your passport or ID, travel tickets, accommodation details, and wallet with cash and credit/debit cards. Don’t forget a phone and charger, a power bank for backup, and a travel adapter if you’re heading abroad. Clothing should be chosen based on your destination’s climate and the length of your trip include basics like underwear, socks, t-shirts, pants, a jacket or sweater, and comfortable shoes. Pack a swimsuit if you’re going somewhere warm, along with sunglasses and a hat for sun protection.
What Services Do Tourism Agencies Provide With Tourist Guides?
  • Tourism agencies often provide a variety of services in partnership with professional tourist guides to enhance your travel experience.
  • How Can I Provide Feedback On The Tourist Guide's Performance?
  • Most tourism agencies provide a short feedback or evaluation form after your tour. You can rate the guide’s knowledge, friendliness, communication skills, and overall performance, and leave comments about what you enjoyed or think could be improved.
How Can I Contact Experience Liberia To Inquire About Services?
  • You can contact us through several convenient channels. Feel free to give us a call at +1 (123) 456-7890during our business hours, Monday to Saturday from 9:00 AM to 5:00 PM. For email inquiries, you can reach us at [email protected], and we’ll get back to you within 24 hours or contact us using our whatsApp on our website.
How Can I Give Feedback Or Assess The Services Provided Experience Liberia?
  • We always appreciate honest reviews and love hearing about your journey! Your input not only helps us grow but also helps future travelers make informed decisions.
What Is The Best Time Of Year To Visit Liberia?
  • The best time to visit Liberia largely depends on what you want to experience. Generally, however, spring (from late October to June) is considered the most pleasant and beautiful season for travel. While the other months are also good for traveling, they fall within the rainy season.
We want to celebrate a birthday or another event – is there anything you can do to make it special?
  • Yes, we can accommodate special requests. Once you have made your booking please let us our team know about your specify details of your requirements.
What is the tipping culture like in Liberia?

 

  • Tipping in Liberia is appreciated but not obligatory. In restaurants and hotels, a tip is common if service is not already included in the bill. For guides, drivers, and local hosts during your tour, a tip is a thoughtful way to show appreciation for excellent service. Experience Liberia will provide tipping guidelines based on your itinerary to help you plan appropriately.
What is the internet access like in Liberia?
  • Internet access in Liberia is available but can be inconsistent, especially in rural areas. In major cities like Monrovia and at select hotels or lodges, Wi-Fi is usually available, although speeds may vary. For reliable connectivity during your trip, we recommend purchasing a local SIM card with a data plan upon arrival.
Can I use my mobile phone while in Liberia?
  • Yes, you can use your mobile phone in Liberia. We recommend unlocking your phone before travel and purchasing a local SIM card from one of the major providers (such as Lonestar Cell MTN or Orange Liberia) for affordable data and calls. International roaming is available but can be expensive, so a local SIM is the most cost-effective option.
What Should I Do If I Encounter Problems With My Booking?
  • If you encounter any problems with your booking, the first step is to contact our customer support team immediately. We’re here to help and will work quickly to resolve any issues whether it's a scheduling conflict, payment concern, incorrect details, or a last-minute change.
Can I Modify My Booking After It's Been Confirmed?

 

  • Yes, you can modify your booking after it’s been confirmed, subject to availability and our modification policy. Whether you need to change the dates, time, number of travelers, destination, or vehicle type, we’re happy to assist.
What items am I prohibited from bringing into Liberia?
  • Your luggage and hand-baggage will be security screened for prohibited items, the prohibited items include:
    – Weapons, firearms and ammunition
    – Narcotic drugs
What kind of services can I receive from Experience Liberia ?
  • Experience Liberia offers a range of tourism experiences and services including: hotels with airport transfers, excursions, business investment tour, volunteer and internship program for students and non-students and much more.
What time is checkout at my hotel?
  • Check out time varies at each hotel, but you’ll usually need to leave your room before mid-day on the last day of your stay. Please check the relevant hotel information at the time of booking.
How Do I Book Transportation Through Experience Liberia?
  • Booking transportation through Experience Liberia is a simple and hassle-free process. You can start by contacting us directly via phone, email, or through our website.
Can I Book Transportation For A Group Through Experience Liberia?
  • Yes, you can definitely book transportation for a group through us. We specialize in arranging group travel and offer a variety of vehicle options, including spacious vans, minibuses, and full-sized luxury buses, depending on your group size and preferences.
How Can I Check The Status Of My Booking?
  • You can check the status of your booking easily by contacting us, whether it was via phone, email, or our website.
What kind of tours and excursions can I book through Experience Liberia?
  • Please  see various tours and excursions offered by Experience Liberia.
Can I book an additional excursion while in Liberia?
  • Yes, you can book additional excursions subject to availability.
Can I book car rentals with Experience Liberia?

Yes, please contact us for car rentals assistance.

Can I choose my pick up and drop off locations for my excursions and tours?
  • Please select your pick up location at the time of booking. Some of our tours and excursions have specified meeting points, please check carefully while booking.
Do you offer multilingual tour guides?
  • Our tours and excursions are operated in English unless otherwise specified. Other languages are available on request for a supplement. Please contact us for your requests.
Is there an age restriction for booking tours and excursions?
  • Restrictions may apply depending on the excursion/tour. Please refer to the Booking Terms and Conditions
Can I carry my luggage during excursions/tours?
  • ersonal items such as a handbags or a small backpack are allowed however, carrying of luggage/ suitcases during a tour is not allowed.
What if one of my scheduled excursion/tour is cancelled due to weather conditions?
  • We will do our best to offer an alternative for you. If this is not acceptable a full refund will be provided.
What kind of food will I be served on the tour?

Experience Liberia offers a delicious mix of traditional Liberian cuisine and familiar international options. Meals include dishes such as jollof rice, cassava leaf, palm butter, grilled fish, and fried plantains, alongside vegetarian and lighter options. We prioritize fresh, locally sourced ingredients and can accommodate most dietary preferences with advance notice. In Hotels, you will be offered the regular menu to select from.

Are special dietary needs or allergies accommodated?

Yes. We can cater to most dietary restrictions such as vegetarian, vegan, gluten-free, and allergy-specific needs. Please let us know at the time of booking so we can make the necessary arrangements with our partner lodges and chefs.

What Types Of Accommodations Can I Book Through Experience Liberia ?

No matter your destination or preferences, we’ll help you find the perfect place to stay that matches your travel goals whether it's a beachfront retreat, a city-center hotel, or a peaceful countryside escape. Experience Liberia partners with hotels, eco-lodges, boutique guesthouses, and locally managed hotels that reflect the charm and culture of each region. Just let us know what you’re looking for, and we’ll handle the rest!

Will I be sharing a room?

You can choose between single or double occupancy when booking your trip. Solo travelers may be paired with another traveler of the same gender if they select double occupancy and are open to sharing. Just let us know what you’re looking for, and we’ll handle the rest!

Is running water and electricity available in all accommodations?

Yes, accommodations have running water, flush toilets, and electricity, though there may be occasional power interruptions in rural areas. Many properties use solar power or generators as backup. Hot water is available, especially in urban hotels and eco-lodges.

Is the food safe to eat?

Yes. We work with trusted local providers to ensure meals are fresh, clean, and prepared to high hygienic standards. We recommend that you drink bottled or filtered water throughout your stay and follow common-sense travel food safety practices.

Can You Accommodate Dietary Restrictions or Preferences?

Yes, we do our best to meet dietary needs including:

  • Vegetarian / Vegan
  • Halal
  • Gluten-free
  • Food allergies (e.g., nuts, shellfish, dairy)
Do You Provide Assistance with Flights?

No. We are not a flight-booking agency.  

What Should I Do in Case of Emergency While Traveling?

Your safety is our top priority. If an emergency arises:

  • Call our 24/7 Emergency Support Line(provided with your booking)
  • Notify your group leader, tour guide, or volunteer coordinator
  • Seek help at the nearest medical center, clinic, or police station
  • Contact your embassy or consulate, if needed

Our local support team is available around the clock to assist with any situation.

Do You Make Local Transportation and Airport Transfers?

Absolutely. We provide:

  • Airport pick-up and drop-off servicesat Roberts International Airport (RIA)
  • Safe and reliable local transportto and from hotels, volunteer sites, and tour locations
  • Group transport for excursions, events, or conferences
  • Options for private vehicles or shared shuttleswith experienced drivers

All transportation is managed by trusted local partners for your comfort and convenience.

What Are Some Tips for Saving Money on Travel?

Here’s how to keep costs down when traveling with us:

  • Book earlyto access the best rates on tours and flights
  • Choose volunteer or group packages, which include meals and accommodation
  • Travel during the off-peak season(April–June, September–November)
  • Sign up for our Experience Liberia newsletterto get alerts on discounts
  • Book all-inclusive packagesto reduce day-to-day spending
How Can I Find the Greatest Travel Offers?

To access our best deals:

  • Check our “Deals & Offers” pageon our website
  • Subscribe to our email newsletter
  • Follow us on social media (@ExperienceLiberia) for flash deals
  • Reach out for early-bird or custom package rates
Do You Provide Specialized Trip Packages?

Yes, we create custom travel and volunteer experiences based on your interests. Our specialties include:

  • Eco-tourism and wildlife adventures
  • Cultural and heritage tours
  • Faith-based and mission travel
  • Voluntourism packagesin health, education, environment, and youth programs
  • Corporate and academic travel coordination
  • Romantic/Honey moon travel

Every itinerary is designed to be authentic, flexible, and impactful.

Are There Last-Minute or Seasonal Discounts?

Yes. We offer:

  • Last-minute dealson select packages (subject to availability)
  • Seasonal discountsduring off-peak travel months
  • Special promotionsaround holidays, Independence Day, and year-end festivals

To grab a great deal, check our website regularly or reach out to our team at [email protected] .

Do You Assist With Visa Applications?

Yes, we provide full support for international travelers requiring a Liberian visa. Our services include:

  • Invitation letters
  • Assistance with application forms
  • Embassy contact guidance
  • Entry requirement updates based on your nationality
  • We also assist  airport visa application(it takes 1-2 days)

We recommend starting the visa process at least 3–4 weeks before your departure.

How Long Does It Take to Process a Visa?

Visa processing times vary depending on your country of residence. On average:

  • Standard processingtakes 5–10 business days
  • Expedited processing(if available) may take 2–4 days

We recommend applying at least 2–3 weeks in advance of your trip to avoid delays.

Is a Visa on Arrival Available in Liberia?

Yes, Liberia offers Visa on Arrival (VoA) for certain travelers who cannot easily access a Liberian embassy. However, this must be arranged in advance through our team so   we can assist with your visa on arrival request process.

Do I Need a Visa to Travel to Liberia?

Yes, most international travelers require a visa to enter Liberia. Exceptions apply to ECOWAS citizens and nationals of a few other countries. We recommend checking with the nearest Liberian embassy or consulate.

Which Forms of Payment Are Accepted?

We accept:

All payments are processed securely, and we issue receipts for every transaction.

Do You Provide EMI or Payment Plans?

Yes, we offer installment payment plans to make travel accessible:

  • A 25% depositsecures your spot
  • Pay the balance in 2–3 flexible installmentsbefore travel
  • Available for individuals and groups
    Contact us at [email protected]to set up your custom plan.
What Are Some Tips for Saving Money on Travel?

Here are some great ways to stretch your budget:

  • Book earlyto secure better rates and availability
  • Travel during off-peak months(April–June, Sept–Nov)
  • Choose group or volunteer programswhich bundle meals, lodging, and activities
  • Take advantage of seasonal discountsand last-minute offers
  • Sign up for our Experience Liberia newsletterfor exclusive deals
How Can I Book an International Trip?

You can book a trip through:

We’ll help you arrange everything—from airport transfers and accommodation to tours, visas, and volunteer placements.

Do You Provide Customized Itinerary or Volunteer/Internship Plans?

Absolutely! Our agency specializes in creating customized itineraries tailored to your unique travel preferences and interests. Whether you're looking for a relaxing beach getaway, an adventurous hiking trip, a cultural exploration, Business Investment tour, Corporate, faith-based mission trip, a meaniningful volunteer/internship placement, or a combination of everything, our expert travel planners will design a detailed itinerary just for you.                

We accommodate individuals, families, school groups, NGOs, and corporate teams. Just tell us your travel dates, group size, and preferences we'll handle the rest.

How Can I Book an International Trip?

Booking your international Experience Liberia journey is simple. You can:

We assist with travel planning from your home country to Liberia, including visa guidance, airport transfers, and on-ground logistics.

Do You Give Discounts to Groups?

Definitely! We provide group discounts for:

  • Families (5+ members)
  • NGOs and mission teams
  • University and school groups
  • Volunteer delegations
    Group bookings also come with added perks like private tours, local guide access, and free seats for group leadersin some cases.
How Can I Find the Greatest Travel Offers?

To find the best deals:

  • Subscribe to our newsletterfor early access to promotions
  • Follow us on social media (@ExperienceLiberia)for flash deals
  • Visit our websiteregularly for seasonal specials
  • Book early—we reward early planners with lower rates and better package availability
Do You Provide Specialized Trip Packages?

Yes! We design and offer themed packages such as:

  • Adventure & nature tours(surfing, hiking, mangrove kayaking)
  • Heritage & cultural experiences(historical towns, local art, tribal traditions)
  • Voluntourism programs(health, education, environment, and youth engagement)
  • Faith-based missions and study abroad trips
    Let us know your interests and we’ll build a unique Liberia experience around them.
Are There Last-Minute or Seasonal Discounts?

Yes! We offer:

  • Last-minute dealson tours and accommodations when space is available
  • Seasonal discountsduring off-peak months (April–June, September–November)
  • Special promotionsaround Liberian holidays, Independence Day, and year-end travel

For updates, follow us online or email [email protected].

What Is Your Tour Cancellation Policy?

.

We understand that plans can change. Our cancellation policy is designed to be flexible and traveler-friendly:

Cancellation Notice Received

Refund Terms

≥ 60 days before departure

Full refund minus deposit

30–59 days before departure

50% refund of total cost

No refund for cancellations made within 6 days, unless for verified emergencies

No refund for cancellations made within 6 days, unless for verified emergencies

Participants may receive a full refund if Experience Liberia cancels the trip due to insufficient registration or unforeseen events such as natural disasters, political instability, or public health emergencies.

To cancel or reschedule, please email us at [email protected]  as soon as possible.

Can I Obtain Help If My Trip Is Disrupted?

Yes. If your trip is affected by flight delays, weather changes, health issues, or other disruptions, we can help with:

  • Rebooking accommodations or tours
  • Adjusting your itinerary
  • Providing documentation for insurance claims
  • Coordinating with local service providers to minimize inconvenience
Can I Change My Reservation or Cancel It?

Yes. We understand plans can change, and we offer flexible options:

  • Date or itinerary changes: Free up to 7 days before travel
  • Cancellations: Refunds available based on our policy—full refund if canceled 14+ daysbefore travel
    For emergencies or unforeseen issues, we do our best to accommodate rescheduling.
Are There Last-Minute or Seasonal Discounts?

Yes! We offer:

  • Last-minute discountson available seats and lodgings
  • Seasonal savingsduring Liberia’s quieter travel months
  • Special ratesduring Independence Day, Christmas, and other festive periods

Reach out to [email protected] or visit our website regularly to catch our latest promotions.

Do You Give Discounts to Groups?

Absolutely. We offer group discounts for parties of 5 or more people, including:

  • Up to 20% off per traveler
  • Free tour upgradesfor group leaders
  • Customized group activities and private tours

Contact us early to secure the best group deal.

How Can I Find the Greatest Travel Offers?

You can find our best offers by:

  • Visiting the "Deals & Discounts"section at experienceliberia.org
  • Subscribing to our newsletterfor exclusive updates
  • Following us on social media: @ExperienceLiberia
  • Booking earlyor choosing off-peak months for lower rates
Do You Provide Specialized Trip Packages?

Yes! Our tours are designed to be meaningful and flexible. We offer specialized packages such as:

  • Adventure tours(surfing, hiking, kayaking)
  • Cultural immersion(tribal villages, cuisine, music)
  • Eco-tourism and wildlife trips
  • Faith-based missions & NGO travel
  • Volunteer programsin health, education, and environment

We’re happy to custom-build your experience around your interests.

Are There Last-Minute or Seasonal Discounts?

Yes. We regularly offer:

  • Last-minute dealson open seats or rooms
  • Seasonal promotionsduring off-peak travel months (April–June, Sept–Nov)
  • Holiday discountsduring festive periods like Christmas and Independence Day

To catch these offers, check our site or email [email protected].

How Can I Book an International Trip?

Booking your trip is simple. Here’s how:

We’ll guide you through flights, visa support, itinerary selection, and all logistics from arrival to departure.

Can I Change My Reservation or Cancel It?

Yes! We offer flexible change and cancellation policies:

  • Free changesup to 7 days before your trip
  • Full refundif canceled 14+ days in advance
  • Partial refundsfor cancellations within 7–13 days
  • No refunds within 6 days unless it’s an emergency

We’ll help you reschedule or revise your itinerary whenever possible.

What is Your Refund Policy?

We offer a flexible and traveler-friendly refund policy to ensure peace of mind:

Cancellation Notice Received

Refund Terms

≥ 60 days before departure

Full refund minus deposit

30–59 days before departure

50% refund of total cost

No refund for cancellations made within 6 days, unless for verified emergencies

No refund for cancellations made within 6 days, unless for verified emergencies

Refund requests must be sent in writing to [email protected] 

Is it safe to travel to Liberia with Experience Liberia?

Yes! The vast majority of our travelers enjoy amazing, trouble-free experiences in Liberia. While all travel carries some risk, our team takes every precaution to ensure your safety and comfort throughout your journey. We work closely with vetted local partners and guides who prioritize your well-being.

What measures are in place to ensure traveler safety?

We regularly visit and assess the communities, camps, and accommodations we work with. Our team only recommends places we've personally inspected. We also retain medical support partnerships for emergencies and provide all travelers with 24/7 contact to our senior team.

What happens in case of a medical emergency?

We partner with an Africa-based medical emergency company for immediate care and evacuation if necessary. Their trained teams can coordinate medical response and liaise with your insurance provider. This rare but critical support offers you real peace of mind.

Do I need travel insurance?

Yes, but is not compulsory but we strongly recommend travel insurance  for all Experience Liberia guests. It must cover medical care, emergency evacuation, and theft/loss of belongings. For high-value items, you may also want to check your home insurance policy for coverage abroad.

Are there any safety concerns in the natural environment?

Liberia’s landscapes are wild and beautiful – but also unpredictable. You may encounter wildlife, uneven terrain, or changing weather conditions. Always follow your guide’s instructions, never walk alone at night, and avoid touching unfamiliar plants or animals.

Is Liberia a family-friendly destination?

Absolutely with the right planning. Liberia can be a powerful, educational experience for families. We offer tailored recommendations for family-friendly accommodations and activities. That said, parents or guardians must supervise children closely at all times, especially in nature or unfamiliar environments.

What should I know about theft or crime?

Petty theft is uncommon in rural areas, but it’s wise to take standard precautions. Use safes where provided, avoid carrying large amounts of cash, and don’t leave valuables in unattended vehicles. We’ll brief you on best practices before you travel.

What if something unexpected happens during my trip?

Flexibility is key. Liberia is a developing country, and occasional changes in schedule or logistics may occur. We ask that travelers come with open minds and patience it’s part of the adventure. Rest assured, we’re always on hand to assist and adapt where needed.

Will I receive a safety briefing?

Yes. Upon arrival at accommodations or activity sites, you will receive a thorough orientation. Many lodges and camps also require signed acknowledgment of the safety protocols, your understanding and cooperation are essential.

Can I contact someone if I have an urgent concern?

Yes. You’ll receive 24/7 emergency contact details, including direct access to our senior team and local representatives. Whether it’s a logistics issue or a personal emergency, we’re always available to assist.

Are safety regulations in Liberia the same as in my home country?

Not always. Safety standards and enforcement vary by country. We do everything possible to uphold high standards and choose partners who share our values, but we encourage travelers to remain cautious, informed, and respectful of local practices.

What mindset should I bring with me?

Traveling to Liberia is about immersion, impact, and cultural exchange. Things may not always go as planned – and that’s part of the magic. If you come with curiosity, flexibility, and compassion, you’ll leave with unforgettable memories and meaningful connections.

How do I stay safe and healthy while travelling?

Your safety and health are our top priority. Experience Liberia follows all local health and safety guidelines and uses vetted accommodations and transport. We recommend:

  • Drinking bottled or filtered water
  • Using insect repellent to prevent mosquito bites
  • Keeping up-to-date with routine vaccines and any required travel shots
  • Packing a basic first aid kit and personal medications
  • Staying aware of your surroundings and following your guide’s instructions

We also strongly recommend purchasing travel insurance that includes medical coverage before departure.

Prefer to speak to one of our expert advisors?